Delivery, Returns & Other Info.

Delivery

I aim to post all orders of goods I have in stock within 3-5 days of purchase. If you require an item more urgently than this please get in touch directly and I will try to help as much as possible.

For hand-painted scalloped mounts please allow 2 weeks as I paint them to order.

All artworks and prints are sent via Special Delivery with Royal Mail which is a next day delivery and signed for service. Where applicable the customer is responsible for any duty and taxed that may occur.

Framed Artworks (with glass) are sent using Proovia Couriers. This is to try and ensure there is no damage to frame or shattered glass in transit (I have learnt the hard way!) The cost of this delivery is £60 but I charge £30 at check out to split cost with customer and I will liaise with customer to organise delivery for a date that works for them.

Currently I only delivery to the UK, however if you would like to purchase from outside the UK please contact me directly on sophierobertsstudio@icloud.com and I will be happy to look into shipping options with you.

Returns

I am unable to take returns on personalised calligraphy pieces. If you wish to return a non personalised art work for some reason please contact me directly at sophie@sophierobertsstudio.co.uk . I accept returns within 14 days of receipt of goods. Customers are required to pay for items to be shipped back and until they are received back in perfect condition they are the customers responsibility. I therefore recommend using a tracked postage service with insurance.

Please Send All returns to:

Sophie Roberts

The Hutts

Hutts Lane

Grewelthorpe

Ripon

North Yorkshire

HG4 3DA

Copy Right

The copyright of each artwork remains with the artist: Sophie Roberts and may not be reproduced by anyone without the permission of the artist

Sophie Roberts, or companies on her behalf, reserves the right to produce and sell prints of each artwork in the future.